Despite technological advancement and e-Solutions, security management plans shall continue to rely on its people. As the first point of contact for any organisation, the role of security is demanding and evolving for the teams - being friendly yet firm, alert and presentable and above all, reliable for their skills and integrity. Hemaya recognises this complexity and maintains a fair balance through its 3C's approach: Careful Selection, Continuous Training and Close Monitoring.
A diverse workforce, Hemaya brings vast professional experience, social values and cultural experience to any organisation. The engagement profile of these committed security team members depends upon their assignment, shift hours and operational requirements with a detailed analysis of individual background, communication skills, personality traits and acceptance from our customers. In order to diversify the skills of the security team, and enhance creativity and learning, security staff are interchanged between different sites to give them an all-round experience of security duties such as patrolling, access control, concierge, reception, screening, gatehouse duties, CCTV monitoring and more.
There is an element of exclusivity in each account we handle as the requirements of each customer and project are unique. Hemaya’s frontline staff and account management teams continue to learn and understand the business environment of our customers in order to continue to review and improve services along the project life cycle. The team's successful service delivery is based on a step-by-step model:
Comprehensive risk assessment by our consulting experts
Precisely defined and continuously updated assignment instructions
Pre-deployment and post-deployment training
Routine inspections and site visits per service level agreements
Exhaustive account management procedures
Quality assurance via a layered approach, cross checking all aspects of the service delivery
Incident reporting from each account (we respect the confidentiality parameters)
Feedback from our customers and their customers
A firm belief in We Can Do Better!
The commercial aspects of Manned Security are even more challenging due to rising human and living costs. Businesses are constantly looking for areas to reduce security program expenses while trying to maintain higher standards. Hemaya develops long-term partnerships with its customers, which adds cost to benefit value through the company’s focused approach and business principles:
Right person for the right job
Training is a motivator as well as a development factor and retention tool
Convergence of people, policies and processes delivers synergy and reduces costs
Progressive migration from man to machine is inevitable