Value Added Services | Ensuring Peace of Mind

Alarm Response and Monitoring Service(ARMS)

Hemaya's Alarm Response and Monitoring Services (ARMS) are tailored to bring you peace of mind through a customized protection plan to minimize the risk in a timely fashion. The use of monitoring services reflects not only a well-covered protection plan, but also a duty of care towards employees as an extension of Health and Safety policy.

We have dedicated monitoring and dispatch teams who attend to alarm feeds round the clock. Our mobile response vehicles are equipped with cutting-edge equipment linked to a state-of-the-art monitoring center. They are deployed the instant we receive an alarm notification and rapidly converge to the alarmed premises. They are fully prepared to respond to almost any situation.

Once on-site, the responders will perform a full investigation of the facility, including all entry points. Then, the alarm will be cleared if all is well. If necessary, the police will be notified. Response action escalation is followed as per service level agreements, and if the situation demands, live instructions are taken from the point of contact.

Mobile Patrols

Mobile Patrols act as visual deterrent, and if the risk levels are limited, these can prove to be a cost effective alternative to physical security presence outside the business hours. This service can be offered as a part of Alarm Response and Monitoring package, or specifically tailored to meet the needs of lone worker protection, key holding or inspection of property and plant.

Hemaya's Mobile Patrols are equipped with GPS, Radios, Mobile CCTV, Incident Reporting hardware and First level Medical Response kits. Our security personnel will arrive at your site as per the agreed frequency of inspections or responding to a Security / Safety incident. Drills and actions undertaken at customer's sites range from Preventative Measures such as checking for fire and flood hazards to immediate Corrective Measures such as locking unsecured windows and doors.

All visits are undertaken in accordance with international best practices and are electronically monitored providing an auditable trail of service. These patrol units are operational 24/7.



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