Value Added Services | Ensuring Peace of Mind

Alarm Response and Monitoring Service(ARMS)

Hemaya's Alarm Response and Monitoring Services (ARMS) are tailored to bring you peace of mind through a customized protection plan to minimize the risk in a timely fashion. The use of monitoring services reflects not only a well-covered protection plan, but also a duty of care towards employees as an extension of Health and Safety policy.

We have dedicated monitoring and dispatch teams who attend to alarm feeds round the clock. Our mobile response vehicles are equipped with cutting-edge equipment linked to a state-of-the-art monitoring center. They are deployed the instant we receive an alarm notification and rapidly converge to the alarmed premises. They are fully prepared to respond to almost any situation.

Once on-site, the responders will perform a full investigation of the facility, including all entry points. Then, the alarm will be cleared if all is well. If necessary, the police will be notified. Response action escalation is followed as per service level agreements, and if the situation demands, live instructions are taken from the point of contact.

Mobile Patrols

Mobile Patrols act as visual deterrent, and if the risk levels are limited, these can prove to be a cost effective alternative to physical security presence outside the business hours. This service can be offered as a part of Alarm Response and Monitoring package, or specifically tailored to meet the needs of lone worker protection, key holding or inspection of property and plant.

Hemaya's Mobile Patrols are equipped with GPS, Radios, Mobile CCTV, Incident Reporting hardware and First level Medical Response kits. Our security personnel will arrive at your site as per the agreed frequency of inspections or responding to a Security / Safety incident. Drills and actions undertaken at customer's sites range from Preventative Measures such as checking for fire and flood hazards to immediate Corrective Measures such as locking unsecured windows and doors.

All visits are undertaken in accordance with international best practices and are electronically monitored providing an auditable trail of service. These patrol units are operational 24/7.

Other Services

  • Manned Guarding

    Despite technological advancement and e-Solutions, security management plans shall continue to rely on its people....

  • Security Systems

    Hemaya provides a wide range of electro-mechanical security systems and solutions to government and private p...

  • Cash Solutions

    The companies Cash Solutions Division is the latest edition to Hemaya's service portfolio. It is a true reflect...

  • Events Security

    Hemaya's first exposure to Events Security was during Asian Games 2006 in Doha by providing 2,500 security staff,...

  • Consultancy

    Foundations of a secure and sustainable business go beyond selling merchandise, revenue generation and identifyin...

  • Value Added Services

    Alarm Response and Monitoring Service(ARMS)Hemaya's Alarm Response and Monitoring Services (ARMS) are tailored to b...

Recent News